Refund policy

REFUND POLICY: 
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@deogloria.com.au with your order number and photos of wrong/damaged items and we’ll sort that out for you.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please contact us at support@deogloria.com.au.


RETURN  POLICY:
We do NOT offer returns and exchanges for the buyer's remorse or if you change of mind about the product you have purchased.

If there’s something wrong with your order, please refer to the refund policy above and let us know by contacting us at support@deogloria.com.au 

If you return any of our products without our approval, you will be responsible for any costs associated with returning the product. 

It is the customer's responsibility to return garment(s) within two (2) weeks of Deo Goria issuing/approving the RMA request.

We will require up to 5-10 working days to process your claim.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account on deogloria.com.au and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).